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Frequently Asked Questions

General Inquiries

What currency is stated in my contract?
All amounts stated in your agreement are in Canadian currency.
Thu, 3 Sep, 2020 at 12:28 PM
How will I be notified of any changes to the terms and conditions of my agreement?
We generally do not make changes to the agreement. However, any product of service updates will result in agreement changes. Such instances include added ne...
Fri, 18 Jun, 2021 at 5:21 PM
Am I obligated to purchase a GuardTree contract for financing?
No, you are not required to purchase a GuardTree contract to obtain financing for your vehicle. 
Thu, 3 Sep, 2020 at 12:40 PM
Why was I charged a different amount than usual for my subscription?
We may have changed the price of our vehicle service contract.  Please note that should this be the case, we will have notified you within 30 days of any ap...
Mon, 27 Jul, 2020 at 8:10 PM
What does replacement parts will be "Like, Kind, and Quality" mean?
This means that when sourcing replacement parts for your repair, we will look into using New OEM parts, re-manufactured parts from the OEM, used parts from ...
Mon, 10 Aug, 2020 at 1:18 PM
Does this agreement include liability or other protection?
Your GuardTree Used Car Warranty is not a substitute for other types of protection, including insurance or liability coverage for your vehicle. GuardTree Us...
Thu, 27 May, 2021 at 1:18 PM
Am I eligible to make a claim at any time?
If your vehicle is covered by an original or extended Manufacturer’s warranty, you will not be eligible to make a claim for Components or Repairs until that...
Mon, 27 Jul, 2020 at 7:40 PM
As of when can I begin making claims?
You may begin making claims once your vehicle's Manufacturer’s plan has expired by time or distance.
Mon, 27 Jul, 2020 at 7:41 PM
Am I required to pay a deductible?
Yes, you will be required to pay the Standard Deductible on any authorized claim.  If your vehicle is, or will be, operated under Light Commercial Use (e.g...
Thu, 3 Sep, 2020 at 12:45 PM
Can I speak with a live agent for support?
At GuardTree, we are happy to help! We have put together a variety of FAQs that may be helpful for you. If you have not found the answer you were lookin...
Fri, 9 Jul, 2021 at 2:41 PM