How Can We Help?

General Inquiries 18

• What currency is stated in my contract?
• How will I be notified of any changes to the terms and conditions of my agreement?
• Am I obligated to purchase a GuardTree contract for financing?
• Why was I charged a different amount than usual for my subscription?
• What does replacement parts will be "Like, Kind, and Quality" mean?

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Purchasing & Eligibility 36

• Can I purchase GuardTree used car warranty anywhere across Canada?
• Can I purchase a GuardTree used car warranty no matter where my vehicle was licensed?
• Can I purchase a GuardTree used car warranty if my vehicle is being used outside the country?
• How do I know if my GuardTree Used Car Warranty will cover my claim?
• Do I need to maintain insurance in order to purchase GuardTree used car warranty?

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Billing & Payments 10

• When will I be billed for my GuardTree used car warranty subscription?
• What happens if my Payment Method changes?
• What happens if my Payment was not successful?
• Why was I billed on a different day than all other previous payments?
• How do I update my credit card information?

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Claims & Repairs 34

• Can I make a claim if there is already damage to my vehicle?
• I need a rental vehicle but my repair facility does not offer one. What do I do?
• Can any repair facility repair my vehicle?
• How do I file a claim?
• How long do I have to submit a claim after a breakdown?

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Subscription Management 14

• Can I cancel my subscription?
• How do I cancel my subscription?
• Can I receive a refund for my subscription?
• Why has my subscription been cancelled?
• Can I reactivate my subscription after it's been cancelled?

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