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Frequently Asked Questions
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What currency is stated in my contract?
How will I be notified of any changes to the terms and conditions of my agreement?
Am I obligated to purchase a GuardTree contract for financing?
Why was I charged a different amount than usual for my subscription?
What does replacement parts will be "Like, Kind, and Quality" mean?
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Purchasing & Eligibility
Can I purchase GuardTree used car warranty anywhere across Canada?
Can I purchase a GuardTree used car warranty no matter where my vehicle was licensed?
Can I purchase a GuardTree used car warranty if my vehicle is being used outside the country?
How do I know if my GuardTree Used Car Warranty will cover my claim?
Do I need to maintain insurance in order to purchase GuardTree used car warranty?
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Billing & Payments
When will I be billed for my GuardTree used car warranty subscription?
What happens if my Payment Method changes?
What happens if my Payment was not successful?
Why was I billed on a different day than all other previous payments?
How do I update my credit card information?
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Claims & Repairs
Can I make a claim if there is already damage to my vehicle?
I need a rental vehicle but my repair facility does not offer one. What do I do?
Can any repair facility repair my vehicle?
How do I file a claim?
How long do I have to submit a claim after a breakdown?
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Can I cancel my subscription?
How do I cancel my subscription?
Can I receive a refund for my subscription?
Why has my subscription been cancelled?
Can I reactivate my subscription after it's been cancelled?
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