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Frequently Asked Questions

Billing & Payments

When will I be billed for my GuardTree used car warranty subscription?
The monthly fee and any other charges you may incur in connection with your use of the vehicle service contract, such as taxes and possible transaction fees...
Mon, 17 Aug, 2020 at 9:35 PM
What happens if my Payment Method changes?
If you've changed your credit card information, please update your payment information by going to the "Account" page. You remain responsible...
Tue, 20 Apr, 2021 at 6:06 PM
What happens if my Payment was not successful?
If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your subscription, you will have 21 day...
Fri, 11 Sep, 2020 at 4:40 PM
Why was I billed on a different day than all other previous payments?
It is possible that your billing date differed due to your Payment Method not having successfully settled, or if your paid membership began on a day not con...
Mon, 27 Jul, 2020 at 7:48 PM
How do I update my credit card information?
To update your credit card information, please sign into your online account, navigate to the "Manage Subscription" page, and click on "Payme...
Mon, 17 Aug, 2020 at 9:39 PM
How long do I have to update my Payment Method?
If a payment is not successfully settled due to expiration, insufficient funds, or any other reason—and you do not cancel your GuardTree Used Car Warranty—y...
Fri, 4 Sep, 2020 at 9:34 AM
What happens if I don't update my Payment Method?
If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your subscription, you will have 21 day...
Thu, 10 Dec, 2020 at 6:22 PM
Why was I charged an additional fee?
Any uncollected amounts may result in additional fees being charged to you.  Local tax charges may vary depending on the Payment Method used.   It is reco...
Mon, 27 Jul, 2020 at 7:54 PM
What payment options are accepted for GuardTree Subscriptions?
Currently credit cards are the only accepted form of payment including Visa, Master Card and American Express. For more information regarding billing and pa...
Mon, 7 Jun, 2021 at 11:26 AM
Can the billing information be under someone else?
The account must be under the name of the vehicle holder and GuardTree subscriber but the billing information can be from someone else (and not necessarily ...
Tue, 5 Oct, 2021 at 9:33 PM