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Frequently Asked Questions

Purchasing & Eligibility

Can I purchase GuardTree used car warranty anywhere across Canada?
Currently, you are only eligible to purchase GuardTree Used Car Warranty if you are living in Ontario, Canada and your vehicle is licensed in Ontario, Canad...
Thu, 3 Sep, 2020 at 12:46 PM
Can I purchase a GuardTree used car warranty no matter where my vehicle was licensed?
Currently, you are only eligible to purchase a GuardTree used car warranty if you are living in Ontario, Canada and your vehicle is licensed in Ontario, Can...
Thu, 3 Sep, 2020 at 12:58 PM
Can I purchase a GuardTree used car warranty if my vehicle is being used outside the country?
You are only eligible for Components, Repairs and Additional Benefit if your vehicle is not used outside of Canada for more than 6 months in any calendar ye...
Mon, 17 Aug, 2020 at 9:29 PM
How do I know if my GuardTree Used Car Warranty will cover my claim?
You are only eligible for Components, Repairs and Additional Benefit if your vehicle is not, and has not been, operated under an Excluded Use. You can go to...
Thu, 3 Sep, 2020 at 12:59 PM
Do I need to maintain insurance in order to purchase GuardTree used car warranty?
Yes,  you are only eligible for Components, Repairs and Additional Benefit as outlined in your contract, if you maintain insurance in the Province of Ontari...
Mon, 17 Aug, 2020 at 9:32 PM
What is required of me in order to process a claim?
You can follow the claim process, here, and have your repair facility contact us. You are only eligible for Components, Repairs and Additional Benefits if y...
Tue, 15 Dec, 2020 at 11:58 AM
Am I eligible to subscribe?
You are eligible for a GuardTree Used Car Warranty if at the time of purchase, and during the protection period under your agreement, you meet ALL the fol...
Fri, 16 Jul, 2021 at 11:41 AM
Can I buy GuardTree at a dealership?
No. GuardTree is only available for purchase directly through guardtree.ca
Fri, 22 Jan, 2021 at 4:56 PM
Do I need to get my vehicle inspected prior to subscribing?
No. While a car inspection is not required, we do recommend an inspection be performed in order to ensure there is no pre-existing condition.
Wed, 31 Mar, 2021 at 8:30 PM
Do you offer warranty on Mercedes models?
We're sorry that at this time, we do not offer this protection. If you'd like to know if and when protection becomes available, please feel fr...
Fri, 16 Jul, 2021 at 4:28 PM