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Frequently Asked Questions

Subscription Management

Can I cancel my subscription?
You can cancel your subscription at any time, and you will continue to be covered in accordance to your agreement through to the end of your billing period....
Fri, 24 Sep, 2021 at 1:45 PM
How do I cancel my subscription?
To cancel your subscription, please please sign into your account and navigate to "Manage Subscription". Click the "Cancel" button under...
Mon, 17 Aug, 2020 at 9:41 PM
Can I receive a refund for my subscription?
To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial subscription periods. 
Mon, 27 Jul, 2020 at 8:03 PM
Why has my subscription been cancelled?
Your subscription may have been cancelled due to one of the following reasons:  We have not been able to successfully charge a valid Payment Method for mo...
Fri, 4 Sep, 2020 at 10:06 AM
Can I reactivate my subscription after it's been cancelled?
Yes, if your subscription has ended, you may reactivate your subscription. If you choose to do so, you will be subject to the same terms and conditions as a...
Fri, 4 Sep, 2020 at 10:06 AM
When will my subscription be cancelled?
Your subscription will automatically be cancelled when your vehicle odometer exceeds 250,000 k, or at the end of the billing cycle that starts after 15th mo...
Mon, 27 Jul, 2020 at 8:08 PM
What happens if I sell or transfer my vehicle?
GuardTree Used Car Warranty cannot be transferred. If you choose to sell or transfer ownership of your vehicle, please cancel your subscription to end your ...
Fri, 4 Sep, 2020 at 10:07 AM
What is the cancellation policy?
You can cancel your subscription at any time and you will continue to be covered through to the end of the period for which you have paid. To the extent per...
Mon, 14 Dec, 2020 at 12:10 PM
Where can I find a copy of my agreement?
Subscribers can access a copy of their GuardTree Used Car Warranty agreement, which includes the specifics of their individual protection plan, on the See C...
Fri, 22 Jan, 2021 at 4:51 PM
Can I change the deductible or limit per repair of my plan?
In order to change the deductible or limit per repair of your plan, you will need to cancel your current subscription and subscribe to the desired plan.   ...
Tue, 27 Apr, 2021 at 5:32 PM