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Frequently Asked Questions

Claims & Repairs

Can I make a claim if there is already damage to my vehicle?
We ask that you always take immediate action to prevent further damage to your vehicle.  Your GuardTree Used Car Warranty does not provide Components and Re...
Fri, 4 Sep, 2020 at 9:39 AM
I need a rental vehicle but my repair facility does not offer one. What do I do?
Rental benefits, as outlined in the agreement, are only provided once a claim is authorized. You may call and speak with an adjuster to discuss benefits ava...
Fri, 4 Sep, 2020 at 9:40 AM
Can any repair facility repair my vehicle?
You can choose any local repair facility as long as it is a licensed repair facility. A licensed repair facility is capable within their jurisdiction to rep...
Fri, 9 Jul, 2021 at 2:37 PM
How do I file a claim?
You must file a claim with, and obtain prior authorization for Components and Repairs from us. The step-by-step claim process is outlined here.  You may...
Thu, 10 Dec, 2020 at 12:35 PM
How long do I have to submit a claim after a breakdown?
Please note that before any repairs, the licensed repair facility must contact us to obtain authorization for the claim. Please follow the claim process out...
Mon, 17 Aug, 2020 at 9:47 PM
Why was my claim not paid?
Please note that before any repairs, the licensed repair facility must contact us to obtain authorization for the claim.  Please follow the claim process o...
Mon, 17 Aug, 2020 at 9:48 PM
Am I responsible for paying labor charges for diagnosis and/or tear-down?
Yes, please note as per the contract, you will be responsible for paying labor and other charges for diagnosis and/or tear-down, unless specifically listed ...
Thu, 12 Aug, 2021 at 9:28 AM
Am I responsible for paying diagnosis charges?
GuardTree Used Car Warranty covers the repair as stated in your contract. You will be responsible for diagnosis charges if the Breakdown is not covered unde...
Sun, 14 Mar, 2021 at 7:13 PM
Am I responsible for paying teardown charges?
Yes, you will be responsible for tear-down charges if the breakdown is not covered under this agreement.  
Fri, 4 Sep, 2020 at 9:55 AM
Do I need to submit any documentation when filing a claim?
Yes, you may be asked to provide us with information related to your vehicle and prior to your claim being authorized.  We may additionally require confirm...
Mon, 17 Aug, 2020 at 9:50 PM