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Frequently Asked Questions

Claims & Repairs

How long do I have to submit my repair order?
You must submit all repair orders, applicable receipts and documentation within thirty (30) days of repairs being completed for your vehicle.
Mon, 27 Jul, 2020 at 8:24 PM
Am I responsible for paying a deductible?
Yes, you will be responsible for paying any Standard Deductible or LCU Deductible, as applicable. 
Mon, 27 Jul, 2020 at 8:24 PM
What do I do if I require an emergency repair?
If a breakdown occurs which requires emergency repairs to be made and you do not hear back from us outside of our office hours, you can contact us on the ne...
Fri, 4 Sep, 2020 at 10:02 AM
What happens if my vehicle is being operated under Light Commercial Use?
If Your Vehicle is operated under Light Commercial Use, you must promptly notify us and you will be responsible for paying the LCU Deductible on future clai...
Mon, 25 Jan, 2021 at 12:55 PM
What do I do if the licensed repair facility I chose does not want to accept your warranty?
If your licensed repair facility refuses to accept your warranty, please have them give us a call so that we can discuss this with them. Alternatively, ...
Mon, 10 Aug, 2020 at 1:14 PM
Does my contract have any limits as to what will be paid out?
Yes, there are two limits.  The first one is the "Limit Per Repair Amount" as indicated when you purchase your protection in your shopping car...
Fri, 24 Sep, 2021 at 3:10 PM
How does the light commercial use (LCU) deductible work?
For light commercial use drivers (such as those who are ridesharing i.e. Uber, UberEats, Skip The Dishes, and Lyft), their vehicles are eligible for a polic...
Wed, 26 May, 2021 at 11:26 AM
What parts are covered under a GuardTree Used Car Warranty?
A GuardTree Used Car Warranty provides extensive protection on most automotive parts, this includes electrical, mechanical and software related issues. A co...
Fri, 22 Jan, 2021 at 4:46 PM
What parts are not included as part of my warranty?
While a GuardTree Used Car Warranty provides extensive protection on most automotive parts, there are some exclusions. The following items are NOT covered...
Fri, 22 Jan, 2021 at 4:49 PM
What is a pre-existing condition?
A pre-existing condition is any condition that existed prior to the subscription to GuardTree.   Examples of common pre-existing conditions are: Blue sm...
Wed, 12 May, 2021 at 11:52 AM