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Frequently Asked Questions

Claims & Repairs

Can I replace my own brake pads?
To maintain eligibility for protection under your contract, your vehicle must be maintained by a licensed repair facility, in accordance with the owner’s ma...
Fri, 16 Jul, 2021 at 2:21 PM
Are control arms covered?
Yes, control arms are covered. Control Arm information can be found under “Front and Rear Suspension Systems" in this complete list of cov...
Thu, 12 Aug, 2021 at 9:24 AM
If I keep receipts and a log of my maintenance, am I eligible for protection?
To maintain eligibility for protection under your warranty, your vehicle must be maintained by a licensed repair facility, in accordance with the owner’s ma...
Thu, 30 Sep, 2021 at 2:52 PM
How are labour charges covered?
Labour on approved claims is covered according to nationally published labour guides. Conditions may apply. For more information regarding labour, diagn...
Thu, 12 Aug, 2021 at 9:26 AM
How can I contact roadside assistance?
Please refer to your warranty's terms and conditions. The roadside assistance contact information can be located under the roadside assistance heading....
Thu, 12 Aug, 2021 at 10:36 AM
Does GuardTree provide proof of warranty for repair facilities?
Yes, your warranty is your proof of protection. Your licensed repair facility of choice must call us prior to repairing your vehicle. Click on the follo...
Thu, 19 Aug, 2021 at 12:43 PM
Are window washer repairs covered?
The windshield washer pump and switch are listed as eligible components. The cause of failure needs to be identified in order to be able to confirm coverage. 
Fri, 5 Nov, 2021 at 9:37 AM
Are windshield repairs or replacements covered?
No, windshield repairs and replacements are not covered.
Mon, 8 Nov, 2021 at 2:37 PM
Are Turbocharger repairs covered?
The turbocharger/supercharger housing and all internal components (factory installed only) as well as seals and gaskets (factory installed and related to th...
Fri, 5 Nov, 2021 at 3:46 PM
Can I make a claim over the weekend?
For the moment, the claims submissions need to be done during business hours which are Monday to Friday from 7:30 am EST to 7:30 pm EST. In order to sub...
Mon, 8 Nov, 2021 at 2:36 PM